Your office will receive 24-hour support from our team of specialists

Our trained representatives are regularly brought into our home office for infusion pump updates, ensuring that no matter who you speak with, your request will be handled by a knowledgable and well-trained individual. Our representatives and technicians are available 24 hours a day to field pump-related problems. All calls are documented with the occurrence, corrective action and possible follow-up if necessary.

We can save both you and your patients money...

Your facility will not have to utilize your own on-call nurses (unless there is an emergency) and your patient’s insurance benefits will not be used up by unnecessary home nursing visits which can usually be handled by PatientDirect over the telephone. This service will save your office and your patients both time and money.

Our team approach to customer support is is uniquely organized to better satisfy your office's specific needs

Each of the facilities we serve is assigned a team member in each of our departments responsible for ensuring that the needs of your facility and the needs of your patients are being met:

• Territory Manager - The job of your terriroty manager is to ensure that the needs of you and your patients are being met. Your territory manager is also responsible for keeping you and your staff up to date with regard to new & updated products and services.
  
• Billing Specialist - Your billing specialist is responsible for processing the completed paperwork that your office has sent in reporting the specific patient(s) and pump therapy dates of service.
  
• Managed Care Specialist - Your managed care specialist is responsible for ensuring that your office is properly reimbursed for pump usage, pump management and disposable supplies when using our pump on a patient with a managed care insurance plan.

What's Next?

Next, learn how to best ensure that a pump will be covered by a patient's insurance in accordance with Medicare billing guidelines.